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Businiess name:
Soon Beauty Lab West
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Review by:
citysearch c.
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Review content:
My husband and I got services in Dec. at the same time. He got a great haircut and wanted to make another appt. He couldn't remember the stylist's name, but I called the salon to have them retrieve the info from his last appointment. Somehow, both of us disappeared from their calendar. No names, phone numbers, nothing. The person I was speaking to on the phone just said we weren't in the system, maybe we were at the east location. No, I said, we were definitely at the west location just before the holidays. She just said, well, you're not in here. So, ok, maybe I could get a little help here? She didn't even try to suggest another stylist or help me any further. I felt like my business didn't mean anything. Just one more example of poor customer service I guess. Too bad for the great stylist who just lost a customer.
Pros: good haircut
Cons: lost our information
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