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Businiess name:
Sweet Water Spa
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Review by:
K G.
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Review content:
My husband and I visited this spa on Jan. 9 for my birthday, and it was fine (not bad; not amazing; fine.) The staff was friendly and although they started 15 minutes late, the massages were good. When I went to settle the tab with the cashier, however, the cost of services was 18% more than advertised.
The company's website lists hot stone massages as $85 each, but I was charged $100 per massage (a $200 total, instead of the $170 I had expected.) I told the cashier that I was unhappy that the website listed one price and I was being asked to pay another; she blamed the owner, who had changed the prices in their computer system but not updated the website while working remotely in New Mexico. "She gets bored out there and messes around with the computer system." This was the explanation I got. Then she asked me to pay up (no apology or offer to honor the web price.)
When we got to the car, my husband asked if I had been offered the 10% discount for locals his therapist had told him about. Though we had told the cashier and our therapists we were locals, we did not receive a discount.
I might not have one way or the other about the pricing, if I didn't leave wondering if I had paid almost 30% too much. This business need to get its staff on the same page about pricing. I left feeling ripped off, and I can't say I'll return.
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