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Businiess name:
Green Choice Carpet
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Review by:
citysearch c.
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Review content:
I contacted Green Choice Carpet cleaning service in Brooklyn Heights to have my bedroom carpet cleaned and also to have an area rug cleaned. They arrived on schedule to clean the bedroom carpet, but they did not bother to move any furniture that was on the floor. I was charged for cleaning one room of a certain size, but only about 1/3 of the carpet was actually cleaned because they did not bother to move the side tables, dresser, bed or any other items on the floor. I was not notified in advance that I would need to move any of these items myself. I assumed that for $100, the entire carpet would be cleaned. With respect to the area rug (a 10'x10' rug), the carpet was taken away to be cleaned at their warehouse. I was told it would be returned in 5-7 business days and the it would be unrolled and put back in place by the delivery person. I had to contact the cleaner after more than 7 business days had passed with no word. I was told that it was in fact ready for delivery and I scheduled that. I was given a window of time for the delivery and made accommodations to be home during that window. However, the driver contacted me in the morning to ask if he could come earlier. I made arrangements for my nanny to get back to the apartment early to accommodate his request. She moved everything so that he could easily lay it back down, though she would need his help to lift up the sofa so that it could go back where it belonged. He brought the carpet in rolled up and wrapped in paper and told her he was double parked and couldn't roll it out for her. She asked him to wait while he called me to find out what to do but he just left. The service was sub-par in my opinion and I would not recommend them nor use them again.
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