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Businiess name:
American Reliable Windows, Inc.
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Review by:
citysearch c.
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Review content:
I read great reviews about ARW so I called for an estimate and Dan came out on 9/3. We felt good about Dan so we decided to hire ARW to replace 12 single hung, 2 double hung, 1 bay window and a 12 ft patio door....all for about 9k. It was more than what we want to spend but we wanted professionals to work on our house so we decided to bite the bullet. Dan said that it will take 2 wks for them to get the windows so after 2 wks had gone by without any word from them, we called ARW and spoke with John. The installation date was scheduled for 9/30 and because I have other contractors working on the house, he asked that no other contractors be at the house at the time of installation as he will have 5 guys working on the project that day. Dan told me that after installation, they will do a walk through with us to make sure that every window is exactly how we wanted it. The installers were supposed to be at the house until 6:30pm. I got home around 5pm and they were gone! What happened to the walk through? They did, however, leave a rubble of my destroyed window trims, pieces of my wood shutters and broken glass in my living room carpet, candy wrappers and empty cans (at least 4) of monster beverage, and their DNA all over my windows---they were muddy dirty handprints! One of my double hungs wasn't, another window opened the wrong side, all the windows were standard locks when I asked for snaplocks and the key to the patio door was missing. I called the office to complain and within 10 minutes, Dan showed up and he saw everything that I described. He promised that everything will be corrected but the soonest they can be changed was 2 weeks. My husband and I cleaned up the trash they left (big mistake). The following morning I received a call from different people. John, Mike, and someone else...wanting to see the crime scene for themselves but of course we've cleaned up the mess as we weren't going to leave the trash for 2 weeks! I told them to ask Dan what he witnessed....btw, that was the last time we heard from Dan. Three weeks later, the same crew showed up and corrected everything. John showed up as well but was in a rush and clearly not interested in our complaints. Still no walk through...he simply asked if the windows are how we wanted them. The crew, led by David, asked me to sign a certificate of completion. I was hesitant to sign because they still didn't clean my windows but I just couldn't let this job drag on any longer so I signed. Before I signed, I looked at the guys and asked them if they were the same guys who left the candy wrappers and empty cans. They looked embarrassed as they nodded. I didn't pay 9k to get this kind of service. I am very disappointed with the service. We requested for tax credit forms for the windows before their last visit. It's 10/29 and we still haven't received them.
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