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Businiess name:
Summit At Lakeway
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Review by:
citysearch c.
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Review content:
Although my Mom has only been at this facility for 2 weeks, she has received the BEST of care before even entering The Summit at Lakeway. They helped with her transfer from the South Austin St David's Hospital. She was greeted with a plant and flower arrangement, but more than that, by many open arms. I have met the therapists that are working with my Mom and they have even taken personal time to visit with me (over their cell phone off hours) regarding my Mom. They have a true interest in her and wanting to help her get better. We participated in an initial Care Plan Meeting to set goals and review needs for my Mom. I have communicated several times with the dietician via email - with the promptness of replies each time with such personal care. The social worker has kindly and compassionately guided my husband and I through the scary process we are encountering. The facility is BEAUTIFUL (so clean) and the daily activities director offers such a personal touch with each resident, which has been so beneficial in making my Mom feel comfortable and welcomed. But the most comforting of experiences this center has showed me is their nursing care and constant communications. Today, my Mom was nauseated and quite ill (for no known reason). I was called this AM by my Mom's AM nurse to let me know of her condition and the general treatments she was receiving. She let me know my Mom was comfortable and being cared for. This evening I received a call from my Mom's night nurse providing me with a follow-up medical report. He reviewed her lab results and discussed the doctors visit and recommendations. He assured me that my Mom was resting well and he would be checking in on her all night. So far, my experience with The Summit at Lakeway has been ONLY the GREATEST of experiences with competent, dedicated and caring professionals caring for my Mom. I will write a final review when my Mom's released OR if I experience a change in my opinion, but for now, I have only the highest of remarks about The Summit at Lakeway.
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