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Businiess name:
Sugar
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Review by:
citysearch c.
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Review content:
I ordered an Alice In Wonderland cake from there and got a sorry, bumpy mess.
To be clear, the design of the cake, including the diamonds, was their idea. I only told them Red Queen/Alice In Wonderland and let them tell me what they could do.
Natalie, who answered my initial e-mail and quoted me the pricing, suggested the design, which was 'black diamond shaped pieces of fondant all around the sides and a large heart that would be the size of the top of the cake with a gold crown made out of modeling chocolate' with initials or a number on.
I told them to put 16 on there and asked them to put a red rose on there to incorporate 'painting the roses red' as well. They told me it would be extra, and I said that was fine and paid for the cake.
The day I picked up the cake, Natalie was not there. The design of the diamonds was uneven and looked horrible. One side of the cake was very visibly bumpy, and the red wasn't red - it was a purple-y color. Anyone who knows anything about the Red Queen knows that it was RED, so I think they mixed the color badly and then didn't care enough to redo it when it came out too dark.
I e-mailed to let them know that I was unhappy with the cake, and that maybe the owner could check the cakes before they left the store in the future. I did not ask for my money back, or even mention the cost of the cake. I included a picture so that they could see exactly what I was talking about.
A woman named Christie e-mailed back and said that the design was uneven and messed up on purpose and that I must want my money back. She said that 'my petty complaint would not get me any money back'. Again, I hadn't even mentioned money!
So I would steer clear of this bakery. You may not get what you paid for, and God forbid that you let them know what you were unhappy with. You will be insulted like I was.
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