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Review content:
I tried Asien's Appliance. Since my location in Sonoma is about 30 miles south of Asien's location on the north side of Santa Rosa, I wasn't enthused about making the drive just to check out stock. So, I tried their web site "contact us," explaining that I was in the market for a qualifying Tier 3 washing machine and a matching dryer, but needed delivery quickly in order to have an expectation of getting a California Cash for Appliances rebate before the funding ran out. To my pleasant surprise I promptly received a responsive reply. After discovering that Asien's was both Diamond Certified and had an "A" BBB rating, I advised Asien's by e-mail that I would take the Whirlpool top-loader that they had in stock, and the recommended companion dryer. A follow-up telephone call to Asien's with my credit card information sealed the deal.
As promised, Asien's delivered the following day, and accommodated my request that they call me at my work number about 15 minutes before arriving, so I could meet them at my house. The two-person installation crew disconnected my old washer and dryer, took the old washer away for recycling, and provided me with the required California Cash for Appliances Certificate of Recycling/Demanufacturing form. They had agreed to also take my old dryer, but, when I subsequently learned that a co-worker was in need of dryer, didn't object to leaving the old, still working dryer instead of carting it away.
Now, here's what most impressed me: the Asien's crew did a careful job of leveling my new washer and ensuring that the leveling screw locknuts were tight. High-efficiency washers spin at about double the speed of a conventional washing machine, so the proper leveling is particularly important. My web research had also revealed that the leveling lock nuts MUST be secured, as well, otherwise you will end up with a "walking" washer; not good. Finally, the Asien's installers upgraded my dryer vent to current code, a problem I wasn't aware of, and appreciated having fixed.
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