We went back to the sales office to discuss numbers. It was the usual back and forth with Arlene having to go to her Sales Manager, Rich Greco. I wasn't planning on buying that day, but anything was possible - provided you have the funds. We jockeyed to get to the right number, and finally, we had come to a number with could agree with - even though the Interest rate I got from them was definitely too high. I had a VERY high credit score, so something seemed odd. Nevertheless, I wanted the vehicle.
When we agreed on the final number, I explained I did have to run to a lunch appointment, but that the deal was good, and I was ready to purchase. I explained that I simply had to transfer funds from one bank account to another - and it takes 2 days for it to be accessible. So, I explained I would give them a $500 deposit now - and pay $2,500 within the next 2 days. Suddenly Arlene now had to get Rich Greco who came out of his office to explain they wouldn't do that. First, he told me it was a law. Minutes later, he said it was a Conicelli rule because they've had people jump ship on them. Keep in mind, a) I have a nearly perfect credit score b) they've now gotten to know me over 2 hours c) I'm ready to buy this vehicle d) it's smack in the middle of a recession and the auto industry is crumbling. I look at Arlene and Rich and explain ALL of those points to them and they do not care. They say no. They basically do not want to sell me a vehicle! They say they won't hold the vehicle and that's that. I tell them I will go somewhere else.
Days later, I email the saleswoman Arlene to say I transferred the funds and still want the truck. She says it's been sold. She added that they sold it to someone else for THOUSANDS MORE! She admitted that. I was shocked. I check online - and they say it's still on the lot for sale. I call Arlene and tell her they're telling me it's still for sale. She says it's definitely been sold. They never tried to call me back or help me again. Go to Keenan. They were fantastic.
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