Zenni Optical

I ORDERED 3 PAIR OF ZENNIS WITH THE LESS EXPENSIVE FRAMES WITH BIFOCAL LENSES. THEY ARE PERFECT. I AM HAPPY. GOT ALL 3 FOR LESS THAN I HAD PAID FOR 1 PAIR ELSEWHERE.. more

Bottom line: Beware of Zenni if you wear anything other than simple, single-vision glasses, which they probably are just fine for. If you need a specialty lens such as a progressive, know going in that, while they might make your lenses correctly, if they don't make them correctly, they will lie about it and refuse to either fix them or refund your full purchase price. First, I bought a pair of "workspace" progressives from Zenni, and these were made perfectly. (I'm wearing them now.) Yay! The frames are a bit flimsy, but I don't throw my glasses against the wall, so I wasn't bothered by that. In fact, I liked the style of the frames so well I ordered a second pair of the same frames, using the same prescription, except this time standard progressives. They made the standard progressives incorrectly. The distance part of the lens seemed correct, but the near and mid-range areas were just wrong. I couldn't get sharp vision through them at all, even after adjusting the nose pads to various positions and trying several different head angles. I thought, no problem. This is a great company. I'll just call them and sort it out. They will remake the glasses, and all will be well. But that's not what happened. I made the call. First, they walked through having me read aloud directly from my prescription and confirmed that those were the specs they used. Then they had me ship the glasses back to them with a prepaid label. So far, so good. They received the glasses back on 08/24/2020. A week later, on 08/31/2020, they emailed me to say they had received the glasses back and would let me know the results of their inspection within 14 business days. On 09/12/2020, they emailed again saying they found the glasses to have been produced correctly and offering to (a) return them to me unaltered, (b) issue a 100% store credit, or (c) issue a 50% refund. Knowing the glasses were not usable as standard progressives, I replied asking whether the lenses were some type other than standard progressive. Had more

Bought blue light glasses. They came damaged. I asked for them to be replaced. Company asked for a photo of damage and when provided (and clearly visible) they refused to replace or give me a 100% refund. more

I have ordered from other online glasses companies and by far Zenni is much faster and better quality for the money. No one can touch the quality and price and speed of delivery. Thank you Zenni! more

Ordered 10 days ago, arrived today. Beautiful titanium frame, very thin lenses. I can finally see well again. Very happy. My advice: know exactly what you need and want, make sure you measure everything before you order and you will have a great experience with Zenni's. more

I LOVE Zenni!!! I have ordered multiple times for myself and my daughter and we have never had any issues. They come in a timely matter and prescription is just what it should be. At this price you can get a pair for everyday of the week, which I have done!! Totally satisfied customer and will continue to order! more

Zenni never fails to make me happy. I have ordered 15+ pairs and LOVE THEM ALL. Those of you who have bad complaints must've done something incorrectly on your order. more

Your can not please everyone. I have bought from Zenni at least six times. The last pair I ordered I could not see through them correctly. I selected the wrong distance and I did not like the glasses. The customer service was nice and issued me a return label by email before I hung up. They issued 100% credit. I did lose the postage paid and I had to pay for the postage when they sent me the new ones, did not have to pay for the return postage. How much do people expect. more

Received my glasses and couldn't see out of my left eye. Check with my optometrist to double check my PD. I listed 62 but actual was 61 and was told that would make a difference. After 5 phone calls, explaining that there is something wrong with the lens, they will not issue a credit to my credit card. However, they will give 100% store credit? Then why don't they just fix the glasses? more

Horrible Customer Service! Ordered Sunglass but did not want super dark wanted a lighter tint. They send me glasses. Not sunglasses. Have to send them back get a credit but pay for shipping again. Not happy with the service. more

I have bought pairs of glasses so far. I wear progressives and got anti glare. One pair was 52 dollars the other was 60 including tint. I never had a problem getting a hold of them. I saw one review where she could hardly understand the person. I didn't have that problem. I will be buying from them again. more

I was very nervous the first time I ordered from them because I have a very strong prescription and had never done so before and was leery of online stores especially for something so important. I am glad I tried them though. My glasses have been inexpensive but good quality and I order two pair with scratch coat and everything for under half what I pay for one pair at the drs office. I have ordered from them about 3 times now and will continue to do so as well as recommend them to everyone who wears glasses. Shipping didn't take too long either.I also like that you can "try on" the glasses on their web site using an uploaded photo of yourself and it stores your prescriptions. more

My daughter and I both ordered glasses from Zenni Optical. They were manufactured and delivered more quickly than the pair I ordered locally. We have only had our Zenni's for about 2 months now, but they are still in great shape. I was able to buy 3 pair of glasses (one with tinted lenses for sunglasses) for the same cost as a single pair locally. I have since ordered myself a pair of sunglasses from Zenni. more

terrible better steer away from dealing with people who barely speek English and they are in willing to work with you more

Ordered a pair in February of 2017 and I have been wearing them for a year with no problems, so I will be ordering a pair with a new RX in a few days. more

I called the 800 number to ask how long it would take to get my glasses because I broke my current pair and my old pair was scratched. They told me that it could take less than a week and a half. I called them up after 3 weeks and they told me that the first pair was defective and they had to be re-made.Then they claimed that they had some manufacturing close down. Poor service. Poor quality. Bad company. more

First Pair had to be returned for credit..They only issue a 50% credit if you don't want a replacement and this is only within the first 30 days. second pair was junk, temple broke within 2 months and couldn't be repaired. These are all made by a cheap Chinese manufacture . Spend a little more by a reputable US company such as Costco or other and get a quality pair of glasses that a company will stand behind. more

Shoddy work not worth the cheap price. We ordered two pairs of glasses with an identical prescription. We received two pairs of glasses with slightly different prescriptions. When worn, one pair would result in slightly blurred vision, dizziness, etc so we took them to an independent retailer and sure enough the axis on both lenses was off slightly (on the messed up pair). We contacted customer support and sent the glasses back. After a month or so they came back to us (after we had to ask them what is going on) and said the glasses were fine. We asked about the difference in prescription and they said they would test them again. Finally got back to us that the glasses were within an acceptable margin of error. They have an acceptable "margin of error" when producing glasses to match a prescription. In other words, what you order is not necessarily what you get - but that is just fine. You'll "get used to them." more