My friends and I decided to try this yesterday. My friend ordered the Rainbow roll which all three of us thought was mediocre. Typically we really enjoy this particular roll elsewhere. My other friend and I chose to share a Tiger Eye roll. I had never order this roll before but it sounded yummy. We asked to substitute soy paper for the seaweed paper and were told that it came with soy paper - great! The menu indicated that the roll was fully cooked, although it did not mention the method of cooking used. When we began eating a piece we both realized that something in the roll was fried. Due to dietary restrictions neither of us can eat anything fried or else we will be ill. Both of us ate a PARTIAL piece. The other 3 pieces were completely untouched and in tact. We immediately let our waiter know that we needed to send it back. Our waited came back twice to tell us that the manager would not allow us to send it back since we ate it already (which we hadn't) and since the menu indicated that it was cooked (which it did, but never mentioned TEMPURA or FRIED). According to the waiter the manager sees no difference between ""fully cooked"" and ""tempura"" or ""fried"". The waited said that I would have to speak with the manager myself, but that he would not come to the table to talk to me. I went to talk with the manager, plate in hand. He told me he wouldn?t allow me to send the food back because I?d eaten it, because that?s the way they prepared it and other customers like it. I explained that I would love to eat the fried roll, but I will get sick. Finally he offered to make me another roll, but at this point I was ready to go. I had already tried to resolve the matter 3 times and it was too late. Well, it ended with him saying not to pay for it, but that I ?did this on purpose?! Unbelievable. Their management evidently cares nothing for customer satisfaction. We will never go back.
Pros: The waiter was nice
Cons: The POOR customer service!
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