Zales

I purchased a diamond ring from Zales 4 years ago.I've had bi-yearly inspections to keep my warranty up to date. They now tell me they have no record of my warranty and want me to purchase another! Don't buy from this company!! more

I bought jewelry from Zales at the Parks and an expensive lifetime warranty that allowed for me to have a yearly diamond adjustment, rhodium plating and cleaning. They gave me a thermal receipt as proof of purchase which fades after a few months. When I brought the receipt in to Valley View for my last cleaning and informed the manager of the issue, she assured me that I would be able to continue to get my services. But, her word was like the word of the company's...no good! Their corporate office conveniently "purged" all records (read:lost), and my money and services disappeared with it. To make matters worse, the region manager was rude and made no efforts to remedy the situation. Don't buy jewelry from here if you plan to keep the pieces and want a dependable warranty and reliable service. more

This store is very organized and has such low prices you will wonder why you ever shopped elsewhere for fine jewelry. You can afford to buy several pieces. The service isn't the greatest but I don't mind waiting in this store. Alot of things are limited sometimes but they get new pieces in weekly. Your wife will be so proud. more