Zakian Rug Cleaning

Overall excellent service -from scheduling, quality of work, and pick up and delivery. more

Each and every time I order a pickup. It's smooth and easy. No hassle pick up or return mostly due to very good customer service. more

Very good service. Did a nice job cleaning my rugs, especially after we got a new puppy. A bit pricey, so I don't have them cleaned as often as I should. more

The last time I had our rugs cleaned. You did a great job One of the antique rugs needed repair and you work with us to find a perfect solution that flawlessly repaired the rug and worked with our budget! more

Pick up and delivery was very smooth. Rugs have some age on them but they look new now. more

Clean rug Pleasant staff Timely delivery more

I am very displeased with my experience with Zakian. I dropped off a rug for cleaning quite some time ago. Admittedly, I left it with them far too long, which was likely an inconvenience, but they were extremely rude to me when they called to find out when I would be picking it up. When my husband and I went to pick it up, they took payment for the cleaning fee, had us wait for half an hour, and then claimed they were unable to find it. Two days later, they called to say the rug was missing. Sure, they refunded the cleaning fee, but something tells me the $78 it cost them to clean the rug is nowhere near comparable to the value of the rug itself. Oh - and they were rude again when they called! Pros: None. Cons: Rude, not particularly accessible hours, and they might lose your rug more