Would have given 0 stars if possible. What a mistake to use this company. They had our mortise lock in hand and yet managed to drill a hole too small for the lock to fit. I called and Howard, the head of the company told me that it couldn't be possible that they made such a mistake. He went and talked to the guy who built it who informaed him that he never even tried to put the lock into the door. Brilliant. Howard then refused to find someone to fix the problem and refused to take the door back. He offerred us $75 (what we paid for the hols to be drilled originally. I had 4 master craftsmen and locksmiths come out and finally found someone who was willing to fix the problem by hand. All four said it was a major mistake and needed to be fixed by machine, yet Howard at Vintage doors said it should take 15 minutes with a chizzle. He was horribly rude as was a woman named roasmary who said that ""these things rarely happen, but when they do, it's good they happen to people like me."" Worst customer service ever. They make a nice door, but God help you should they make a mistake because you aren't getting any help from them.
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