I was insulted by the way he spoke to me. I was asking if he replaced eyelets (the metal rings the laces go through) Good luck keeping customers with that crappy attitude. If there were a zero star rating, I would give him that! I called Rivtin's Shoe Repair on Kelley Street in Manchester, a polite phone conversation by Rivtin's was enough to never go back to the Elm Street guy. I have already told numerous friends of the rude experience I had.
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