State License and Certification:YP&H is proud to be fully licensed and have all our certifications with Arizona State. We encourage you to check our licensing and confirm our good standing with the State License Board at (602) 542-1525. This is an excellent screening tool to narrow true professional Plumbing and HVAC companies from others that will not be here tomorrow for maintenance and support. Certification and State Licensing of Employees:Knowing the competency of an individual that will be doing work in your home or business has tremendous value. We want you to have the most skilled and knowledgeable individuals you can find. Our professionals at YP&H carry certifications from NATE or the EPA. The true professional will have these additional certifications for they have an investment in their career, livelihood and future. You may wish to check with National Assessment Testing at (602) 258-2143. Insurance and Bonding:YP&H carries $5,000,000.00 liability coverage and a full workmans compensation package to cover any unfortunate situation that could arise on a job site. Holding this insurance prevents the homeowner excess worry in the unfortunate event that a worker is injured on your property. Further, minus this coverage you could find yourself without financial recourse if something should go wrong with the project. Health Insurance:Why is this of importance to you the customer? This highly valued benefit shows that we are investing in our employees by offering good medical insurance. A company of long standing like YP&H plans to prosper far into the future because we also realize that this support and commitment extended to employees and their families assists us in recruiting and keeping the best talent available. Better Business Bureau: YP&H has the highest rating the Better Business Bureau will allow. And not only are there no outstanding unresolved complaints on file at the Better Business Bureau, there has never been a complaint filed with the Better Business Bureau against YP&H. Written Estimate:YP&Hwillprovide you with a line item bid spelling out in detail exactly what we plan to do and the associated price before any work commences. Our intent is to put everything discussed in writing preventing any future misunderstandings. Quality of Materials:There should be no large discrepancy between multiple bids. Each bidder should be bidding the same work, so be sure the bids are really apples-to-apples. If there is still one bid significantly lower, please ask detailed questions about materials, certified labor, etc. YP&H commits to use the best materials for the job and also use best practices when we install these quality materials. On Time Performance:What is on time performance worth to you? We understand your time is valuable. We strive to avoid situations where a worker does not show up on time. This is another reason to work with YP&H because we will give you a 2 hour window guarantee. Length in Business/References:Please consider how long the company has been in business and availability of references. YP&H has been a family run business right here in Northern Arizona for 20 years. YP&H not only gladly provides you with references, we do not select certain customers from two years ago knowing what they will say. We give you the last three customers who had similar work performed. Now you can be assured you are getting a true reference/opinion. Courtesy of Personnel:You want workers on the job site that will do everything within their authority to attend to your concerns. If they are inside your home all day or multiple days, then having them be polite, courteous and respectful of all the members of your family as well as your property and pets makes the time much more pleasant and reduces the normal stress experienced by a homeowner when there are various workmen in your home. YP&H prides itself on having employees matching this description.