Overall, this place is over-rated. The ambiance is cool but the food is just ok. I have to admit there are waaaaaaaay better places to dine in L.A. for asian cuisine. \r
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But here is my BIGGEST problem...the customer service is awful! My friends and I went on a Wed NON-busy night & we had to flag the waiter down EVERY time we needed something (water, to clear our plates, just to order, etc.)! It was kinda ridiculous; it's not like the place was busy. \r
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Then to top it off we ordered the chicken egg rolls. NOTE: DO NOT ORDER THE CHICKEN EGG ROLLS!!!!!! When we bit into them the meat tasted a bit ""off""...like it was fermented. So we asked the watier to take it back. When the check came, they charged us for the egg roll so we told the waiter that was unfair since we felt uncomfortable with the taste. \r
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Next thing you know, the MGR came over and said, ""but you ate some of the egg roll, do you always eat some of the food before you send it back?""---with a slight attitude, as if he wasn't going to take it off our bill or as if he didn't believe his food tasted foul. LMAO...seriously, we thought we were being punked. What kind of question is that?!?!?!? Of course we had to taste the food in order to send it back!!!! Furthermore, the dish is $6.50....is the restaurant performing that poorly that you are going to challenge $6.50...especially when the issue we are raising is a valid one?!?!?\r
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Anyway, we were highly irritated!!!! The principle at hand wasn't about removing a measly $6.50 [for an egg roll] off our bill. I mean come on, our bill was like $100..what's $6.50 off right?!?!?! The point was, HOW DARE the manager exude such poor customer service over funky food. So, I did NOT have a good dining experience at Yatai. I can safely say I will not be returning...neither will my friends.\r
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P.S. One more thing---no lie--yes, I had diahrrea the next day!!!!!! So CLEARLY some of that food was bad like we thought!!!!!!!\r
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~ Unsatisfied Patron\r
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Pros: new experience
Cons: Bad food...literally, the meat in the egg rolls went bad
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