On Nov. 19 I purchased a puppy for my son for his birthday gift.
The purchase price was $250.00, $85.00 of which was my son's own money that he had been saving for the day that he could have a dog. We took the puppy home and my son was playing with him holding him and, kissing him and letting the puppy lick him, within 30 minutes of that he had an allergic reaction. His face turned red, his eyes were watering, and he had trouble breathing and broke out in little bumps. I took him to the Doctor the following morning (Friday) and he was allergy tested, I was told that he was indeed allergic to dogs, along with cats and horses and was given a doctors note stating he is not to be around animals. He has been around pets before but at a distance never up close like this so I had no idea he was allergic to any. I contacted Wright-Way Rescue immediately (less than 24 hours from the purchase of puppy) to let them know that we needed to return the pup. First I spoke to someone at the southern location, she was very nice and supportive and told me to immediately return the puppy and totally understood.
When returning the puppy at Niles I asked the lady there (wont mention names) if I could have my sons $250 back and she said it's not up to her, I was told by the place in Southern IL it was up to her, she said it is up to the board at the southern location which meets the first of every month. She told me upon arriving she would give me that info so I can submit my sons ""medical info"" and try and get my money back, I told her when purchasing the puppy she didn't even give me a receipt she said ""oh I can write you something for a tax write off"" I read what she gave me and she put it down as a ""donation"" real slick!! After returning the puppy I asked for the board info she said there is no info to give me someone will contact me, NO ONE ever did I had to call the southern location and pretty much depend on the lady who answers the phones to get my info to the board. I would think and hope under these circumstances my money will be refunded regardless of the no refund policy; it was less than 24 hrs and was due to my son's health. My son cried when he found out he couldn't keep his puppy, he asked why I have to have allergies. Its not right nor fair to keep his money, not only did his puppy he wanted so bad have to be given back but he also learned that day that he could never have a pet and that his birthday money was NOT being refunded. The lady was very cold, I cried when returning the puppy and she just starred at me. She was very rude when we were adopting and very rude and cold when we had to return the puppy.
Update as of 12/07/09 the board is refusing to refund my money; I was never called by the board or written a reason why.
Pros: big puppy selection
Cons: shady and customer services mean & cold
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