I was very disappointed with Wordsharp. I paid for editing and proofreading but when the document was returned there were still errors within the document. My tables were a complete mess numbers in the tables were not lined up correctly like they were when I sent the document to them (they put the document in APA format without my approval and I did not pay for APA formatting). I was told I would receive the document before May 2nd or on May 2nd when I emailed the company on April 29, 2019. On May 2nd I still had not received my document so I emailed the company and was told the document was sent on the April 30th. I know for a fact I did not receive an email from them because I was checking my email just about every hour on the hour because of my deadline. I feel like this was a rush job and who ever did the editing and proofreading did not take their time to read the document. Another editor found mistakes in the dedication page which is one of the first pages. I feel as if this was a complete waste of money.
So after I wrote this review I received an email from Dr. Dan that works with this company. Basely everything was my fault and not the company's fault. I explained to Dr. Dan that I did not pay for the company to format my document I only paid for proofreading and editing. I told Dr. Dan I did not have a problem with the company taking the time out to format my document but the services I paid for should have been correct. The mistake the company made had nothing to do with understanding noncount nouns or plural versus singular in a complex sentence. The mistake was just simply not reading or paying attention. The word for was used instead of from.
After numerous emails about this issue Dan sends a final email stating that WordSharp does not guarantee that proofreading or editing are perfect and error free. WordSharp is not obligated to refund the cost of the service in the case of an edited, proofread or formatted text being less than perfect. This wording has been on our website for over a decade. I assume you read the TOS before entering into this binding contract with us. When you made your payment, you agreed to our terms of service; the fact that you were entering into an agreement with us and the link is stated on the invoice. I've shown you that we met our obligations in our TOS.
To add more stress to a stressful time in life Dr. Dan basely called me a liar and put all the blame on everyone else but the company. At the end of the day I only paid for proofreading and editing so that should have been the only thing the company did and it should have been done right. It makes absolutely no sense to pay a company for its services if the company can not guarantee the services will be error free
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