Brought my kitten in to get declawed -- had a consent for to initial what I did and didn't want done. Did not want ANYTHING other than the declaw and medicine. Left three numbers to be reached at. Was told they would call by noon, or to call them. Called at 1pm - said things were fine. Went out to snowblow, came in saw VM left by dr. stating "Cat has dirty ears, since I can't get ahold of you I'm going to clean them. There is an extra charge!" Called back, and she explained she called, and since I didn't answer, she cleaned them and it was an additional 21.00. I did NOT authorize the cleaning, and it was not a life or death situation and NOT necessary to be performed by them! EXTREMELY UPSET about they way they run business. Vet was mad that I didn't agree with procedure, and RELUCTANTLY agreed to remove charge. Would not recommend!
PROS: NONE
CONS: Poor working ethics and poor notification.
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