Woodcrafters

Poor Customer Service!!! Just like everyone says, it is rare to find help and you feel as if you, the customer, is an inconvenience. I think they need to clean house or retrain. It isnt hard to provide good customer service. I will have to pick another shop. more

Sure, they're a little pricey, but at least they were friendly. I've been having similar experiences as other reviewers: CRAPPY customer service. I don't need any hand-holding, but they all but ignored me in there, standing by the front counter, three of them standing around gabbing, me at the counter, with my wood and credit card out. How much do I have to beg these guys to take my money? Guess I'll do a little more shopping around. PS-When I told my friend of my recent experiences, she referred to them as ""Woodbastards""... more

The Gentlemen at Woodcrafters (the real lumber store) have always gave me sound advice, & recommended the best products, & tools to use in my business. I have been purchasing tools, and milk paints / stains / dyes&oils, etc.for over 20 years. I have open accounts with over 30 different company's in PDX metro. I strongly recommend Woodcrafters to my family, and friends, and my customers. My Firm rates this company A+. luckylitkie invites you to contact him for more info. Pros: Excellent Customer service & every product I need is instock Cons: Have to drive to portland more

I own a local construction company, and had heard about this place a few times, but had never been in. I went today for the first time. I walked in with my wife, approached the counter, and asked for help with the wood-burning equipment (we do a lot of burned inlay finish work). I was told I needed to speak to a particular sales person. I waited five minutes for a break in the indicated sales persons conversation, and told him I needed some help. He said that he would be with me in a minute. I watched three other sales people chatting with each other behind the counter for another 10 minutes, growing more frustrated and wondering why none of them could help me. I'm 6'2"" and was standing in the middle of the shop, only a few feet from the counter in obvious need of help. There is no way that the three, unengaged, sales people behind the counter didn't see me. Maybe it was because I was dressed casually today, or because I'm a bit under 40. I'm not sure. \r Finally one of them broke away from there gossiping, and asked me what I was waiting for. I told him I just needed help with the wood-burning equipment, that I had been told that the guy who was with a customer was who I needed, but that I just needed someone to give me some info. He said, ""Okay"" and rejoined his conversation with his coworkers. I was flabbergasted. Is there really only one person in the whole place that can answer a question? I waited for 5 more minutes, and then left in disgust. I walked up to a group of the chatting sales people and told them politely why I was frustrated, and why they were loosing my business. One of them actually laughed as I walked away. DON'T GO TO WOODCRAFTERS. They obviously don't need our business. Go instead to a shop like Wink's Hardware (on SE 2nd and Stark) or to PARR lumber, or Mr. Plywood. Places where they understand customer service Pros: Never got to find out Cons: Terrible customer service, Real snobby more

Despite the fact that often times the staff makes me feel like I don't know a damn thing about wood working, they do have quality stuff and offer solid advice. The downside is the prices! Many of the prices are so high it is almost insulting; no, it IS insulting at times. Some of the tools they have are priced upwards of 80-90% higher than other retail stores and the internet. Just this weekend I saw an adjustable angle finder that I bought at Lowes for $24 and they were selling it for $42!! Their 6-piece marples chisel set was going for almost $80 and it can be had for $60 at other stores. \r \r Slightly inflated prices..ok ..you have to make a living, but man oh man..are their clients coming from the Pearl District or what?\r more

I bought a woodwooking tool from Woodcrafters and the tool brought, so I took it back to them. They replaced with a new one with out even blinking a eye. Ever timeI go there the staff is very helpful and professional. I wish I could give them higher than a 10 because they the best. Pros: Best Costumer service in PDX more