On December 29, 2011 I bought a new 2012 Traverse LTZ - $45,000.
That’s a lot of money to pay for a car – it is for our family.
The navigation system doesn’t work. The disk apparently will not take (the CD compartment won’t take it) so they tried another one – that didn’t work and then another – that didn’t work. I was then told (with a straight face) that THIS car requires a “special” disk. I’m sorry –what? - a “special” disk??? Could it be that MY traverse is the ONLY traverse that requires a “special” disk and GM needs to mine this disk somewhere out in the gulags of America? And so I wait and wait and wait – because not only must it be mined but then fashioned thru the blood sweat and tears of some unfortunate gulag inmate into THE DISK that is “special.” And once this incredible manufacturing feat has been achieved then it must be transported – not by Fedex or UPS next day or even USPS priority mail, but by Tortoise – because that will take the longest but it will be the safest! Because WINTER CHEVROLET want to ensure that I, as their valued customer (having paid $45,000 for my traverse), am afforded kid-glove, first-class client service and what does it matter that I am paying for something that I cannot use…..it’s “special.”
And then there’s the CD/DVD – well, that works, when it feels like it. Obviously it must be “operator” error! The manual says insert disk – disk inserted (I learned to read a couple of years ago, so I’m thinking I know what I’m doing). And I wait, and I wait and I wait. So, I decide perhaps I need to give it a loving nudge – nothing – so I nudge harder – nothing. Do I need to cram this in? Damaging my CD/DVD in the process – apparently so! So what’s wrong with that? Winter Chevrolet’s response – well, it worked eventually didn’t it – so what’s the problem? Um, how about I’d like it to work as it should - having paid $45 bloody thousand for this “special” car!
WINTER CHEVROLET – we only care about getting your money and diddly squat about customer service.
I wish I had gone to any other dealership. Stay away. If you want quality, professionalism and customer service do NOT choose Winter Chevrolet.
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