Okay so heres how it went:
1) order placed
2) 10 days later, ive been charged but no item
3) I e-mail them telling them to give me a refund as the item hasnt been shipped.
4) 2 days later I get a response saying "we just shipped the order"
so it took this company 10-11 days just to get my item ready to be shipped. I'm not sure where that's acceptable, but it's not acceptable in my personal business and any other company i've done business with.
Pros: none
Cons: cost of shipping, speed of shipping, contacts
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