I have had all my tattoos done here over the years and everytime someone sees one, I tell them what a great experience it was. The owner is a life long friend of a few friends, and rides with some of my family. That's why I was cannot believe what this place has turned into! \r
I called to make an appointment, and the girl I spoke to was beyond rude. When I told her all my work is custom, drawn by a friend, I was told it would take much longer to have it done. Ok, I'll give her some slack because I come here for quality. \r
But, our conversation got ugly when she insisted I had to have the design approved before she would make the appointment. I asked to speak to Dave, because over the years I have spent thousands here. Not only would she not let me talk to Dave, she gave me a giant attitude. Lots of attitude. Then told me that I didn't know who I was talking to, and that she could make any decision Dave could. Maybe she could. Maybe it was his daughter, because it sounded like someone her age (but she is so nice, I just cannot see her coping that kind of attitude). But the fact is that I was asking to talk to the owner of a shop where I have been a loyal customer. I have brought in artwork for all my other tattoos, and it was never a problem. I don't go into a shop and pick a design off the wall because my tats are all personal, and Dave knows that. He sees us ride in on our bikes, and he knows that one of us is coming in with a new design, not to pick off the wall.\r
I finally talked to a man, that didn't sound like Dave. But, it might have been. He gave me a worse attitude, and told me they didn't want my business. Really? Fine. I'll make sure I don't come back. For one, unless you're the owner of a shop, or have been part of a conversation the entire time, don't tell me you don't want my business. Two, even though I didn't say ""You don't know who the hell I am"" I wanted to. They have no idea how I am connected to this shop, or who I know knows Dave on a personal level. If they are going to treat someone like me, that has those connections, like this, how do they treat other people? \r
I couldn't believe it! In this economy small shops should be curtious to their customers, especially the ones that have been loyal for years, not rude. Word of mouth is everything, and I always send everyone up there. Not anymore. I will be telling everyone that asks about my art what I went through. It isn't like I am powerless. I have others that will listen to me, like the group I ride with that are loyal to the end, that will boycott and give business to someone else. \r
I'm disapointed and angry. A call from Dave himself probably wouldn't change my mind. Give it another try? Yeah, I don't think so. I'll give my business to a shop that really cares about it's customers. Save yourself the trouble and go somewhere else.
Pros: USED to be the best place to get artwork done... not anymore
Cons: Rude employees, Bad attitude, Disreguard of loyal customer
more