The good:
- Offer a complete set of treatments and services including botox.
- The doctors appeared genuinely interested in understanding the purpose of the visit and help.
- Very friendly doctors
- Use a lot of electronic tools, less wast of paper for forms and documents and less efforts for their staff
- Online portal available for patient data and analysis reports
- Walk-in possible and short waiting times
- Appear to be interested in feedback about your experience
Could be better:
- Using an electronic pad for entering patient data is nice, however, declining any of the data privacy and authorization wavers prevent the patient from completing registration, the data however remains and who knows what happens afterwards with the declined authorizations.
- Staff is calling you about results of your reports not the doctor. If you have questions you have to call or visit again.
- If they cant reach you about the results, you have to call back. They do not call you again. When you call back, you can only leave a message there is no one picking up the phone if you are just calling for results.
Despite leaving two messages, nobody called back. It took another two eMails until I received a response.
- Staff frequently do not introduce themselves or tell you in advance what they are going to, how, and why
- If they have a busy schedule, the initially good impression about them taking time to listen and understand changes, and everyone seems to be rushing.
- Treatment rooms did not always look very clean. A lot of dust, hairs, and undefined substances on and around the treatment area.
- No place to temporarily drop you jacket, wallet, phone etc while treated.
- Personal data is not saved on a local computer server within the building but on the Internet with all the inherited risks that entails and you cannot opt out. You also do not know who with access to the portal is accessing your data and you cannot limit access to individual people for instance your doctor or individual staff members.
I have not much experience with other clinics in the area so my perceptions might just reflect the standard here but from my perspective they could do better. The 75$ just for a consultation seem a little steep in particular when the conversation lasts only 15 minutes. Overall still a place I would go for minor treatments and check-ups and if they hopefully show some improvements over time, it might be even good for more serious topics.
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