Wholesale Flooring & Granite

Absolutely love this place!!! Especially after being referred to the store next door, by a friend, only to find that he was being paid a referral fee. At Wholesale there is no referral commission; therefore I felt comfortable spending my money with them. They had everything I needed right there in the store... I didn't have to wait for delivery or anything. Once I made my purchase, 10 minutes later, my truck was loaded. And the customer service was awesome!!! If you visit this place you'll never want to go anywhere else... more

I placed an order by phone. I am a total layperson when it comes to how much tile to purchase. When I gave him the accurate square footage, I thought I could rely on this salesperson to give me correct advice about how much tile to purchase. Not only did he not give me a correct estimate about how much tile I would need, he did not advise me that no portion of this special order was returnable. My tiler picked up the tiles and forgot to get a receipt for me. The next day, I tried to return the tiles and was told I couldn't because it was a special order. I was told that it says so on the receipt. They refused to believe that I did not have a receipt and that it would have been impossible to pick up the tile without a receipt. My tiler confirmed to them by phone that he did indeed pick up the tile WITHOUT a receipt. Then when I asked for a receipt for my records, they said couldn't supply one because they were a wholesale business. According to them, NO wholesale companies give receipts for phone orders. I was dumbfounded. I cannot ever remember not receiving a receipt for an item ordered by phone. I left Wholesale Flooring with the issue unresolved, without a receipt for my records, with four boxes of tile that I do not need and a resolve not to shop at Wholesale Flooring again. Too bad, because they have an excellent selection of tiles. I advise--DO NOT order from them by phone! And insist on a receipt in person when you make the purchase. Until this incident I found the salespersons very polite and helpful, but will not shop there again. more

Huge Building with a large selection of flooring. The sales staff was short handed, however, I was acknowledge and was politely told that they would help as soon as they could. the magnitude of this place was so overwhelming by the time I was helped they guided me in the direction of a huge selection of stock items wich helped with my anxiety of it all. I live alone and dont like picking out this kind of stuff so they basically picked it for me. I checked out this company and read some of the reviews and I dont understand why they had any bad ones, however I am in the customer service industry and I was ready to post my negative review on this company like people have unreasonably done me in the past, but they didnt give me the opportunity. As i were signing all of my installation paperwork I felt so sorry for the young lady who was explaining to a very unreasonable customer that the return policy didnt allow them to take back tile that was bought 7 months ago. That interaction showed me how unreasonable people can be. I am pleased with my purchase and the work performed in my home and I would recommend this company to all my family and freinds. Thanks To the Entire staff at Wholesale Flooring You Guys are GREAT!! more