I ordered 2 shirts on 9/7/11. On 9/19/11 I emailed customer service to check on status since I had not received any. They emailed saying 1 shirt had been backordered and that it just shipped. I received only 1 shirt on 9/21/11 vice the 2 I ordered. I emailed customer service on 9/22/11 asking where the other shirt was. I received no response so I emailed them again on 9/23/11. Again no response so I emailed again on 9/24/11 asking for a refund for the shirt I did not receive and the shipping associated with it. Once again no response so I emailed them again on 9/26/11 asking for the refund since 3 weeks had gone by with no status so I no longer needed the shirt since it was a gift for someone. On 9/29/11, I opened a paypal dispute for the charges. Only then did the company respond and they said they had shipped out my missing shirt even after reading my emails to cancel and refund my order. I haven't opened the box since I want to return to sender but they don't respond.
more