We've been with Western for a long time and have been THRILLED with the guys that come out to deal with our pests. However, their office needs major improvement.
We pay our bills using Bank of America's HomeBanking where they send a cashier's check to Western to pay our bill. Over the last 9-months, Western's office staff has applied our payment to another account, thereby showing us with outstanding bills. Eventually we get Bank of America's customer service department involved and the issue is resolved... this is how we know they apply the payment to a different account.
You'd think that, with our great payment history, their office staff would start looking for a mis-applied payment BEFORE they start adding fees to us.
As soon as this last month's lost payment is discovered, we're switching to a different service.
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