West Side Medical Center

I called this morning at 9 am when the site said they opened. Lady answered and was RUDE RUDE RUDE. She put me on hold or damn near 20 minutes and when I asked for general information she was like what?? And was so rude and discriminating when I told her I had state insurance and then I shut her up when i said I had medicaid and medicare she fought with me and said thats or older people and I said I was disabled...... I dont care if that was the last place on earth I will never never never go there trust me never.!!!!!!!!!!!!!!!! more

Dr. Hernandez is such an intelligent and friendly man. My family has been coming to him for years and have never been let down. He takes his job very seriously. Pros: The doctors were extremely friendly and helpful! Cons: was very pleased with my service. more

The nurses,doctor are very nice!! i love them....but the operater are suck!! always give you an bad attitute when you ask them some question and the operater who is spanish she never give a ...uck !! more

It was my first time there. I walked in did a basic medical history and was seen within 15 min. more

My son who is 18 signed up as a ""primary care"" patient. He fell very ill and we called on a Friday. They are suppose to open at 9:00 and their answering service picked up until 10:00 as no one was there. They were very rude and made no effort to work with us. When I finally got through, I found out that you only get primary care for the Dr. you sign up for and the doctors are not there full time. They told me my son would have to wait like everyone else, sick as a dog, to be seen by the next avail. doctor and that could be for 5 hours - so much for primary care. Do not go there for primary care and if you go there - it's no different than an emergency room - even worse as they don't take your vitals and you are sitting in close proximity in a croweded waiting room. Pros: no different than an emergency room Cons: everything more

I hated it. I got there at 9am, as soon as they opened, I waited 45 min to be called and after that another 50 min in the little room waiting for the doctor. The doctor came (Hernandez) and in a rush didn't say much. I totally hated the clinic. It's an absurd that they leave you alone for 50min in a very cold little room waiting for the doctor staring at the walls!!!! So I waited 50min for the doctor to come and talk to me for 5min tops!! Pros: None. Cons: Everything. more

These guys are great. They always go the extra mile, and will work with you and your insurance company to get the best possible outcome. Both Dr. V and Dr. Hernandez are incredibly knowledgeable and they both make you feel at ease. They both are very thorough, make sure that all of your problems or concerns are addressed, and then take extra time to make sure that you have understood everything they've said and done in response. Norwich is lucky to have such a great walk-in center. Pros: Great Doc's, Great follow-through, Great care, they can be your primary care Dr. (imagine having your regular doc available at walk-in center hours!) Cons: Some office staff can be snippy or are rushed, parking can be tough, they get busy at times more