West Ashley Veterinary Clinic

I had scheduled a grooming appointment this morning, 10/6/2011 and a follow up vet appointment next door at 4:30PM. I thought, "oh this is great! Drop my dogs off before work and pick them up at after work, walk next door and get a check-up". Well, upon arrive, I was told by the two women at the front desk "you canceled your appointment and we are booked for the day and have no room." Obviously I did not cancel my own appointment with knowing. So, I was polite and left. I did receive a follow-up phone call to explain that it was an accident and when the vet booked the appointment it deleted my grooming appointment. I was also told that I would not have been able to see the vet after the grooming as they do not like to inspect skin issues on a freshly washed dog. However, when I spoke to the vet on the phone, I was told they wanted the dog shaved in order to actually see the skin, so too bad for that excuse. She offered to re-book me on Monday (4 days from now). Too bad I already lost 2 more

I had scheduled a grooming appointment this morning, 10/6/2011 and a follow up vet appointment next door at 4:30PM. I thought, "oh this is great! Drop my dogs off before work and pick them up at after work, walk next door and get a check-up". Well, upon arrive, I was told by the two women at the front desk "you canceled your appointment and we are booked for the day and have no room." Obviously I did not cancel my own appointment with knowing. So, I was polite and left. I did receive a follow-up phone call to explain that it was an accident and when the vet booked the appointment it deleted my grooming appointment. I was also told that I would not have been able to see the vet after the grooming as they do not like to inspect skin issues on a freshly washed dog. However, when I spoke to the vet on the phone, I was told they wanted the dog shaved in order to actually see the skin, so too bad for that excuse. She offered to re-book me on Monday (4 days from now). Too bad I already lost 2 hours of work and dumped the gas in my ram 2500 and nothing to show for it. First and last impression: No communication via the 2 business, low customer care priority, and scatterbrained organization. more

West Ashley Veterinary Clinic is the perfect place to bring your pet when he is not feeling well. The vets there treat your pet as their own, and your pet will receive the same treatment that you would receive at your own primary physician. It is conveniently located in West Ashley, they accept early appointments and also sell services such as grooming supplies and kenneling for when you go out of town so you know your pet will be well cared for when you can't take them with you. PROS: good location, caring staff CONS: long waits more