Wells Fargo Bank

I've been concerned, over the past few months, with the dealings with this bank (I use two WF banks, this one and the one on Victoria in Ventura - where I have no problems). I called about an important matter on Thursday, and the phone rang 30 times - no answer. Called again, phone rang 12 times, gave up. Called a third time, phone rang 6 times - an answer! Promised a call back from appropriate manager, no call back. Called again Friday - answered within two rings (whew), but still no call back. Called again today, explained lack of satisfaction - got put through immediately to said manager (but why not all the other times?) Personnel are young, forgot to write down phone number (twice), I was told, etc. This is a bank! The missing money from the ATM really concerns me too - there are a lot of new, young employees who need customer service training and do not at all seem loyal to their employer - not good for banking. The tellers at the Ventura branch are much more helpful. more

I deposited cash without envelope with this kiosk in front of Wellsfargo on Carmen Drive. 4 days later the amount subtracted out from my account so I called in Customer Service.They told me that the ATM receive only$1. \r WTF!!! I put $328 in there. Don't they have camera in front of the kiosk. Then go watch it Sucker!!! You'll see I put the money in there. \r \r If I didn't notice wellsfargo subtract money out because of the machine error, my account is probably charged by overdraft fee for it. Maybe that's how they made money out of a naive customer.\r \r Why offer the service to customer if you can't provide it? Get rid off your crooked ATM machine and started hiring a real person then.\r \r And for the readers, hope you guys don't have to deal with what I've been through. more

I've been with Wells Fargo for a couple years now and have not had one problem with this bank, which makes this bank highly recommended. The lines can be long at a time of day, but don't wait for an incredibly long time. \r \r Pros: Not long lines (in my experience) more