First; a little background information. Last fall our mower began running rough and cutting off after a few minutes running time. It had also developed an oil leak from the valve cover. I replaced the air filter and spark plug in an attempt to repair the problem of cutting off. When this didn't work to remedy the problem, we parked it and used a borrowed mower for the rest of the season.\r
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I took the mower to Weedwackers, described the problems, and paid their mandatory non-refundable $20 deposit. It was made very clear (oral and written) that I would be contacted with an estimate before any work was done. About a week later, I received a voicemail telling me that the leak had been fixed, they cleaned the carburetor, and it was ready to be picked up.\r
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When I went to pick the mower up I expressed my displeasure at them having done the repair without calling. His response was that they had to clean the carburetor to see if that was the problem. I responded that he should have called first to tell me that was what he needed to do, and how much it was going to cost. I got a ""deer in the headlights"" look in return.\r
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Looking at the invoice, I noticed they had also sharpened the blade, changed the oil, spark plug, and air filter. When I questioned the fact that these things had been done he told me that I wasn't charged for them. Hey; how about the $11.00 parts charge for the spark plug and air filter????\r
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Not to mention...it doesn't take a rocket scientist to look at a filter or plug and know that it doesn't need replacing. Neither one had more than 10 minutes running time on them (see my 1st Paragraph). In fact, I have no way of knowing if they really were replaced... They were new when I took the mower there and they were new when I picked it up.\r
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There is no doubt that had I refused to pay for the repairs the mower would not have released to me. He would have eventually sold it as unclaimed, and kept my $20 deposit to boot.\r
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Worst of all was his attitude; best described as arrogant. He is completely out of touch with how to treat customers. But I believe that ""what goes around, comes around"" and if his business gradually declines he has nobody to blame but himself. I strongly suggest that you don't patronize this business. Count the bad reviews at this site and others...they outnumber the good ones. There are plenty of other reputable repair shops around.\r
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