Water Works Unlimited

I have been a Water Works customer since 1998. I have been very satisfied with the quality of their systems/products and the responsiveness of their service. I recently had a leaky sprinkler head in my backyard and a service technician was there to fix it within 3 hours of my call for service. Last year they upgraded my system and installed a new Rainbird controller. It is so efficient and easy to use. They take the time to explain the entire system and how to program it for maximum conservation and effectiveness. Thanks Water Works! more

I have been a customer since 2003 when we purchased our home. They installed the original irrigation system and have maintained that sytem since then, including necessary adjustments and winter shutdown and spring start up, including getting certifed by City of Raleigh. Ed Mutio and his staff have always been prompt, responsive and professional in meeing our needs and fixing issues at reasonable prices. At times, Ed has called me back in evenings and weekends to understand the issues, provide me the explanation and getting the issues resolved to our satisfaction. Most of the time, I don’t need to be home for service requests to be completed. I very highly recommend this company. more

I had a system installed. 20 months later a pipe separated from a tee underground. I called to request a repair since the pipe did not appear to be glued properly. They were unwilling to repair under warranty since warranty was 12 months and I was unwilling to pay the repair cost since I had already dug the area up and it only needed a $2 coupling. After some negotiation they agreed to repair the system for free. I am satisfied. more

I had Water Works install my system back in 2001. Over the past 11 yrs. the few problems I've had, which a systems will have after this period of time Water Works was very responsive to my service requests. Since I travel it’s convenient that I don’t need to be home for service to be done. One of the deciding factors of going with Water Works was they install their systems via a trenchless method. Which minimizes the damage to the yard when installing so my yard was back to normal in just a few shot days unlike the other trench methods that take weeks to recover. \r \r more

They installed my system on ~10/2011, I picked this company because their installation is different from most of other company -- ""Installation Without Trenching"". My neighbor uses a different company that trenches, and cost less, but the pipes were buried noticeably shallow that I am afraid aeration may touch the pipe in some area. This spring, one station does not work properly, they fixed it promptly as warranty work. more

I moved into a house that had an existing contract with this company. I've had to call Water Works three times in the 4 years I've lived here for repairs to the irrigation system they installed. Each time, I had to call multiple times before they would honor their appointment. I have paid for their annual start up/shut down service each year and they will do that as it involves virtually no labor. But if you need help, they will not come. I had to water my newly seeded lawn by hand last fall as they would not come to repair my system even after three calls. They are the worst company I have ever dealt with. They just do not care at all about their customers. more

Provided a repair estimate over the phone - $600. Scheduled an appointment. -No show. Not even a call. I called a guy Ed, he said they did not come because it rained last night. Rescheduled for the next day. Dry and sunny. But still no show and no call. - Unreliable, irresponsible . Take your business elsewhere. more

In 2007, we paid for 2 years of service/maintenance on our sprinkler system and only used one. When I spoke to the receptionist she told me that not using the second year would be acceptable and we could carry our 2nd year's payment over to the following year. Since then we had decided that we would be unable to use our sprinkler system. I then called and asked for a refund of $75.00 for the second year that we paid for. The owner called me back once and said he would look into it and never returned my call, even after my repeated calls to him. \r \r I sent a complaint to the Better Business Bureau, and the owner claimed that he maintained my system in the 2nd year (2008), but yet I had called and specifically asked for them not to, and I NEVER had a note on my door saying that they came by for maintenance. (Every year we used Waterworks, we always had a note on our door that they had been by.) \r \r On a different note, which I did not address with the BBB, my husband had called for maintenance for our sprinkler heads and some one came out and said they fixed them, but we were still experiencing the same problems. (For example, one head was spraying in the street and another had really low flow.) I am very disappointed in the service that I have received and will not be returning. \r Cons: Doesn't return calls, Poor Service more