Water Works Sprinkler System

STAY AWAY! I like most people search the internet when looking for services. I should have been more diligent. I used this company to winterize my sprinklers. They didn't do this properly and the copper near the shut off valve cracked because water was still inside. They said they would fix this free of charge. When it came time to do the repair they said they had no record of this. They then avoided my calls and I believe blocked my number.!!! I used my wifes phone to call them and they answered when my number went straight to their messaging system. Very unhappy with their service. YOU HAVE BEEN WARNED.\r \r called dailyrain... seems like a much more reputable company. they came out and did the repair and will probably use them in the future!\r \r I see that the owner responds to these complaints to make an excuse for his shoddy company. don't believe it. Online searches must be big for his company since I found it by googling ann arbor sprinkler. more

In response to the review below... OTMOM- We are very sorry we didn't connect earlier this year. Our business is seasonal and we do NOT have office help year-round. Generally our work season begins in April. We are not a big company and we try to keep our overhead down to pass on fair pricing to our customers while maintaining high quality work and professionalism. As we expand, we will add more office help. We are doing our best with our growing customer base. I cant explain why you got 2 different voicemail recordings. Perhaps you called in March. We are typically getting prepared for the upcoming season around that time and are answering calls and returning voicemails as promptly as possible but leave the ""out for the season"" recording on there so our customers know that its too early to start-up their systems. Again, we apologize. We hope you found great service elsewhere. Take Care! - Water Works more

Left them a message and then a week later called back only to hear their message that they were closed for the season. Didn't have the professionalism to call me back, just changed their message and erased mine!! Will not use them in the future. more

We hired Water Works to repair our 8 year old lawn sprinkler system. The service technician was very nice and helpful in explaining the controller to us and upgrading our system. It works great now and we highly recommend them to anyone looking for a lawn sprinkler company. A+ more

I called Water Works to get an estimate for an automatic sprinkling system in my wife's flower gardens. After speaking with Jay and looking at the cost of doing the 2 zones, I decided to get the lawn done as well. The job was done right and cleanup was excellent in my yard. We give kudos to the crew working for their bravery in dealing with the mosquitoes. We highly recommend Water Works and appreciate the great job and great price. My wife is thrilled that she no longer needs to water with a hose. Thanks Guys! more

I called Water Works to repair my older lawn sprinkler system this summer. The technician did a great job and was very honest. He got my controller to work like new as well and probably saved me a couple hundred dollars. Highly recommended. more

Had an appointment for 9AM on 6/29/2011. Technican called and ask if it would be okay to come at 10 AM, he was running behind. I said okay. Then 11:30 arrived and still no call or technican. I called and he stated he would be over in approximately an hour. He did not show or call. Poor work ethic. I took the day off work to have the sprinker system turned on and fine tuned. Very disappointed with service. more