Dear Mr. Sparrow,\r
The improvement in water delivery at our home is almost beyond description. We now have both quality and pressure. Faced with re-drilling our existing well deeper, drilling a new well, or refracting, we chose refracting based upon the lengthy and detailed telephone discussion I had with you. Thanks for explaining the process in considerable detail and in layman's terms. Based upon this discussion, refracting was the solution of choice.\r
Beyond my satisfaction with the overall program, I'd be remiss in not mentioning the manner in which (the technicians) went about the business of getting water. (The technicians), working in a restricted space, with at times stubborn equipment and contending with rain, went about their work in a most professional manner. Additionally, each took time to explain the steps of the process, adding confidence to our decision to refract. The Water Specialist can be justly proud of these two men. Thanking you for your professionalism, we wish you and your staff continued success.""\r
—Joe and Shannon F., September, 2005, Raleigh, NC\r
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