I will start out this review by saying that I really don't have a problem with any particular branch of Washington Mutual. This review applies more to the larger corporate structure of this bank. I have had various CDs at Wamu for many years. When I opened the accounts in the mid 90s, their rates were very good. My first issue with the bank occured when I got moved in 2000 and then got married in 01. After repeated written requests and phone calls, they could never get my address or new name correct. We moved again in 05, and they still could not correct my address. It showed my maiden name, a line of my old address and a line of my new address. Finally, I wrote a letter threatening to close all accounts and took it to the branch. At that point, after 5 years of requests, the problem was finally fixed. Now our new mortgage is with them (not our choice--it was the best rate through the mortgage broker.) The mortgage is under my husband's name only and I need to talk to them about some issues with the loan. I called a few days ago and was told to fax in an authorization form so I could discuss the account. I called back today, and it turns out that the representative on Tuesday gave me the wrong fax number so we are back to square one. Anyway, this is more of a vent than a review, but just wanted to let others know that this bank does not seem to have good customer service or administrative practices. Maybe others have had better luck, but I will be making every effort to move these accounts as soon as possible.
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