At Wagtime Club we know exactly how you feel about your pet! That’s because we love ’em, too! As a matter of fact, you might say we are a bit obsessed with our furry friends and that is why we set out to provide quality products that will meet the specific needs of like-minded dog lovers. We truly seek to go out of our way to make “happy endings” for both you and your pet! We are a small business that is accountable to you! If your dog’s tail is not wagging, we are not happy! We want you to have peace of mind when purchasing dog collars and leashes from Wagtime Club! We stand behind our exceptional pet products and provide a LIFETIME REPLACEMENT GUARANTEE on our products. In the very rare event that the product you ordered is defective in any way, or generally just does not meet your expectations, we will happily give you a refund (within 30 days) or replace your item. We offer this unusual guarantee because we put you, our customer, first. (Please note that regular wear and tear is not included in this Lifetime Replacement Warranty.)