Even though its a major bank, i've never had a problem with Wachovia. It is the first bank i've used where there hasnt been numerous problems with my account.
It was so easy to open both checking and savings with them. Their staff is very friendly and i've found this to be true at more than the one location i usually go to!
Their customer service assistance is very quick, I got help right away when I thought i lost my debit card (turns out I destroyed it in the dryer, silly me!).
They also have an easy to use online banking system which allows you to manage your account and pay bills online.
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