Volkswagen of Fairfield

I sat in the waiting room for an hour and twenty minutes while they changed the oil and rotated tires. I had to go back and ask about my car after someone who arrived an hour after I did was handed her keys in the waiting room. She also had an oil change. Whether it was lack of technicians, or service advisor left for lunch, I had to wait. Twice is enough. more

I usually drive in for and oil change without an appointment and I'm told 1-21/2 hours but I'm back on the road in 30 min or less. By the way coffe is allways available. more

Keep me well inform about the progress of my car. Staff was friendly also. more

I was initially quoted 3 hours for the service and I called after 4 hours for a simple update. I was told they would call back and let me know. An hour later...nothing. I called again and was put on hold for 10+ minutes and no one picked up. I wasn't rushing them just wanted communication and they didn't give me any. The only reason I'm giving a 2 is because at least the service was done. The service ended up taking 6.5 hours!!! more

Always able to get me in. Car comes back clean. Helpful staff. more

I have purchased 3 vehicles from Momentum. That fact speaks for itself. I will continue to be a return customer & have referred several friends/family to this dealership in Fairfield CA. more

Not the first time I took it in on October 31,2013 for 15 thou.service, it was very unorganized!! compare to when I took it in March 3rd,2014. Well organized!! more

Customer service can make or break your location. From the highest position down. Service is terrible. Only the driver who picks people and drops them off had good service. more

Went in to repair inoperative window washer pump. It repaired itself, apparently just by being back home! No charge. more

Since our purchase in 2010 (Genesis Sedan) I've found the Service Dept to be outstanding with every visit...Very courteous and 100% customer oriented...Car is always washed! more

Helpful friendly people, on time service what more can you ask more

Very impressed. Genuinely concerned with quality customer service. Cater to military. more

Only thing wrong with this dealership is that it is not in Vacaville closer to me. LOL more

My car the fixed correct the first time. This is a professional and polite service shop. more

Everyone was extremely friendly and explain all of the things that my service would entail. The estimated time to complete the service was spot on. more

Don't do Business here. This dealership should get ZERO stars. They are all smiles and happy before you purchase, but they have terrible customer service once you purchase a car. I've had my car in for service here 3 times and they have screwed up all three times. The first was the installation of dealer ordered accessories; they forgot to return my exhaust system to the proper configuration after they installed the trailer hitch. The second was the free 7500 mile service, where the technician was supposed to check my exhaust system as part of the “safety checks” and he didn't find anything wrong either. A few days later, I noticed my exhaust system was hanging low and wobbles. I checked it and they did not re-install the exhaust hangers. My exhaust system could have fallen off since it was only supported by being bolted to the engine. The latest was the straw that broke the camel's back. My 2013 Santa Fe Sport had a recall on the right front axle. I called on Monday the 23rd to make sure the part was available before I bought my car in. They didn't have it so I was transferred to parts to order it under my VIN number. On Friday the 27th, I got the call that the part had arrived, everything is fine so far. I called back on Monday the 30th and made an appointment for Tuesday morning the 1st of October. I dropped the car off the night before to make sure it gets done early. I get a call at 10 am Tuesday and they tell me they don't have the part. Apparently they had the part on the shelf, never ordered the part and didn't mark it for my car. They used the part on another Santa Fe in for the recall. They now have order the part, but can't tell me when it will arrive. I will be without my car for another full day to get a "simple one hour job" (according to the recall notice) completed. Stay away and do not trust anything they say here. They have no quality control or attention to detail at all. more

the service was very good more

THEY ARE NOT READY TO TAKE CARE OF RECALL AND PROBLEMS WITH THEIR VEHICLES. more

Worse service I've ever had. more

great more