I was referred to this place from a friend, who's aunt was dating the owner. Well I checked the BBB and they had an F rating. I asked Clarence, the owner about this and he assured me he would be on the site supervising the work.
Issues
1) Kids with no experience showed up to pack me
2) They did not wrap the furniture before moving it out of the house, I pointed this out, yet it continued (I sould have stopped then)
3) They showed up in a rented Budget truck
4) I was told it would be delivered by Monday at 1pm central. at 12 I was contacted and told that the truck broke down 5 hours away, and that they were working on getting a replacement.
5) I asked for the budget issue number (I had a bad feeling already). When I called Budget I was told that Clarence would not be given a new truck.
6) I found out he had an outstanding debt with Budget so they would not rent him another truck and were repossessing the one he had
7) The next day he calls me from Penske and says I DON'T HAVE A CREDIT CARD AND THEY WON'T RENT A TRUCK TO ME WITHOUT ONE, CAN I USE YOURS.
8) I pay for the truck for him to get him up here.
9) His crew shows up three days late, he IS NOT WITH them, and will not answer his phone.
10) As the crew was unloading, I found SEVERAL damaged items. including:
a) Antique dresser
b) Antique lamp
c) Cherry desk
d) King size mattress
e) Custom lamp
f) Three pictures
g) Headboard
h) Table leaf
i) 2 leather couches
Well like an idiot I did not opt for the extra insurance, which he never offered, and now they tell me that I only get 60 cents on the pound. I get like 225 bucks for 3,500 in damages.
So, he showed up in a rented truck, with inexperienced, poor movers, left late, broke down, couldn't get another truck, and when he did I had to pay for it, my stuff was broken, and I haven't heard a word from him or his office.
This is a real review, and I am being as direct as possible, stay far far away, read the other reviews, check out the BBB website. THESE GUYS ARE NOT TO BE DEALT WITH UNDER ANY CIRCUMSTANCES
This was by far the worst experience I have ever had with any company. Stay FAR FAR away. I can not warn you enough.
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