Villa Ford

Their customer service or sales dept. cannot understand the English language! They keep calling me and their outside answering service keeps calling me even though I keep telling them they are calling the wrong person! I have already blocked 7 different phone numbers from them and their answering service. I am going to tell everybody I know not to patronize them and I am also thinking about a bad Yelp review also! Do not give them your contact information, they will get it wrong and make someone else very miserable! more

I do not want to give this place ANY stars. They are COMPLETELY unprofessional, sexist, agist, rude, and offensive! When I called to let them know I wanted the blk/blk 2011 Edge, the salesman Eddie kept mentioning how young I sounded on the phone. Seriously, he must have said it more than 5 times!!! INAPPROPRIATE! Villa Ford had the color I wanted available. I told them that I had an offer from another dealership, was buying today and wanted to know if they could match the deal (only because they had the right color), I was told by the salesman Eddie, who then handed me to his Fleet "Manager" Hugo, to come on in because he thought he could match it. Instead, I had to wait 45 minutes after Hugo asked me what other dealerships I had been to and then proceeded to call each of them because he didn't believe the deal I was given was possible. He never tried running the numbers and then came out and told me that the dealer I was going to pick my car up from was doing a dealer trade with him for my car and now he wouldn't release it because he didn't believe that they would give me that price. His words, "If I can't make the sale, why should they?" WHAT??? He then questioned, in passing, whether or not I knew that the car I wanted was "too much car" for me. Was this because I looked so young (their words), sounded too young (their words), or because they were just LAZY (my words)? BTW, I'm 35! Not young, at all (waaahhh :/)!!! What Hugo and Villa Ford did was HORRIBLE!!! Not only did his laziness and mental pre-qualifying cost his dealership a sale, but he also ended up costing another dealership the deal because of his spiteful actions. If you don't mind being BELITTLED, DISMISSED, and receiving HORRIBLE SERVICE for your hard earned dollars, then Villa Ford is the place for you. However, if you want someone to take the time to earn your business then FORD OF ORANGE and TUTTLE-CLICK FORD is where I would recommend spending your money. more

Villa Ford provides excellent customer service. Their fleet manager, Julian Mallin has been most helpful for us each time we have purchased a car from them. A tip before going in is to research on line on places like auto trader and edmuns what the actual dealer invoice price is so you can negotiate like a professional. more