Vic Alfonso Cadillac

This place is great. Great Service Department. They're super nice and very, very knowledgeable about cars. They're also really fast. more

I have purchased numerous vehicles from many dealerships and Vic Alfonso is the best! This is my first new Cadillac, but I also purchased a used 2006 SRX and 2007 DTS from this dealership with complete satisfaction. more

If you would like to be treated like royalty, go to Vic Alfonso Cadillac. Their facilities are first class and they have the most knowledgeable staff you have ever encountered. From the receptionist at the Front Desk, to service advisor, Deborah Scarbrough and sales manager, Ed Kriegal- these people are just amazing. I am always overwhelmed every time I go there. Great experience!!! more

I was very happy with the level of service that I got from Vic Alfonso and my service advisor, Deb Scarbrough. I did not have a good experience with the prior dealer that I had gone to for service (they are now closed) so I was a little skeptical. But this was a high-class service visit to a high-performing dealer; plus I found out service options to make my next visit even easier and more convenient. I am very satisfied with all levels of employees that I worked with at this dealership. more

My experience with Alfonso's was like chewing foil with a mouthful of fillings. They were intimidating, insulting and GREEDY! My nightmare started when I met with one of their sales rep on June 12th to discuss getting a car. After meeting with the rep, we decided to go forward with the deal. I signed all the necessary paper work and gave them my deposit to order the car. I was told the car would go into production on July 14th and be here by July 27th. After 3 weeks and several email attempts, I got no response so I called the dealership, only to find out the rep no longer worked there. I was nervous so they put me in touch with Greg Alfonso and he assured me the car had been ordered and we were on schedule. I went in the following saturday to introduce myself. It was at this point they told me they couldn't honor the deal the rep made with me because they would lose too much money, but they would put me in a cheaper car or whatever they had in stock. I refused because I had a contract for the one I ordered specifically. By August 22nd I still had no car and they kept telling me they had no idea when I could expect it. In the meantime they turned in the paper work to DMV and GMAC Financing, which locked me into a lease with my 1st loan payment due on a car that didn't exist, but if I didn't pay it I would be delinquent and it would ruin my credit. By now I was carless. With several visits and many phone calls with their team, they were always rude to me.I finally turned to a ""friend"" in the dealership busines to shed some light on this mess. He got in touch with Kim Alfonso and let her know they had an unhappy customer in hopes she would do the right thing.but she took things from bad to worse. She attacked my character with insults without ever talking or meeting with me. I ask you who does business this way. They took absolutely NO repsonsibilty for their senseless behavior, they made it a very unpleasant experience to say the very least. SO PLEASE BEWARE ! ! ! Pros: Cadillac is a nice car Cons: Void in Customer Relations and Greedy more