Vca Animal Hospital

I had the misfortine to need an emergency animal clinic a week ago last Sunday. I brought my dog in when he badly scratched his eye because of a eye infection. My regular vet had neglected to fit him with a cone and his eye was not savable. He was in excruciating pain. Although they were extremly busy, they took the time to keep me updated on how long the wait would be as well as checking up on my pet. . The staff is very professional, compassionate and caring. They give you a written estimate upfront and give you the information you need to make an informed decision. They did surgery on my dog to remove his damaged eye and they kept me updated by phone of his progess. I thank them for being there when we needed help. Dr Head is an awesome vet !!!! Very convenient nad close to home. Expensive but worth it when you are in an emergengy situation.. more

I hadn't known I couldn't feed grapes to my dog, my fault for not checking but I found the number for the VCA emergency animal hospital, and I called, the girl on the phone was very kind, and told me exactly what I needed to do. I got my dog to get rid of the grapes, and she was fine, and they really helped me, I'm more than grateful to have gotten a hold of the number. more

Ok, I'll be very honest. An emergency hospital for pets is not someplace that I wanted to go on a Sunday night...or any time for that matter but if I have to go, it was a comfort to know that this place exists not too far from my home. You really appreciate that if you ever had to drive a great distance to an animal ER, which I did when I lived in the Baytown-Highlands area. Right away, I was greeted by James, the receptionist on duty and he took an real interest in my cat and the tragic circumstances of her injury. He expressed geniune concern and obviously cares about the animals that come into the clinic. He went out of his way to explain things to me - the policy, the charges, the procedures, the possible side effects of what was going to happen to my cat. The wait was not very long at all and a doctor was able to see my cat within a very reasonable time. All the time that I wait, James kept me updated on how much longer it would be. It was a happy ending for my cat and for that, I thank James, Dr. Stehoover (I believe that is how you spell her name) and the rest of the staff at the clinic. My followup visit to have the stitches removed was just as good and so I knew that I should tell everyone I know about this facility. I was also very impressed with the cleanliness of the facility. Now of course the prices are very expensive as you could imagine for emergency care, but I was able to put it on the credit card. Funny thing is that my cat was a rescue cat but once you make a commitment to an animal, you do your best to help them when they need you. I wish every unwanted pet had that opportunity...that is my wish. Pros: James, the receptionist/office worker and the hours of the facility Cons: Oh, the cost of course more