Our bed broke when we went to go to sleep (mattress/box spring fell through the bedframe). Had to fix it ourselves at 11PM. No offer of compensation from owner for our significant inconvenience. In fact, her apology felt half-hearted and insincere (almost like "well, I have your money...that's too bad for you"). Property also adds $18 "Energy Surcharge" to their already premium rates....was not told this when I made my reservation. I found out this info is noted on the website at the bottom of the page with other bullet points. This significant charge is not acceptable and neither is where they buried it on the webpage. Indoor/outdoor housecat was allowed on the food preparation counters, which as well is not acceptable.
Owner spent more time hawking the assorted overpriced art and craft objects in the B & B than she did explaining about the property.
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