We scheduled an appointment for a repair on a clothes washer. They ordered the part without actually visiting to diagnose the machine. An hour before they were to arrive to install the part, they called to tell us the part would be another several days, but refused to install it at that time because they refused to book appointments until they had parts. When the part arrives in another 2 days, only then would they book us an appointment sometime in the following week at their convenience. We sat around all day waiting for the technician, only to get a call from him an hour before the window for his visit was to end asking what our problem was and what he might need for the visit. Turns out the part never arrived and they didn't bother to let us know it would be another few days.
Pros: --
Cons: Rude, Selfish, Unprofessional
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