Urban Express

The worst. The bad reviews below don't even begin to tell the story. None of the ""customer service"" reps have any idea what's going on. Took 3 hours just to get a credit card confirmed. DO NOT WASTE YOUR TIME AND MONEY. more

I would give Urban Express a 0 rating if possible. they have the worst customer service and they treat customers like dirt. I had a wall unit mounted and after 11 months it fell off breaking the HD TV underneath it in the process. the total damage is close to $1,000. It turns out that the UE guy didn't even mount the wall unit on the studs. i called them several times to complain and every single time the operator tells me that the complaint manager will call me back. Once, they put on hold for 35 minutes. Eventually, I went to the Brooklyn store to complain and the personnel there threatened me there to call the police if I didn't leave. They didn't even jhave the decency to send a manager to discuss with me. It is an abonimation and I am stunned that IKEA is using them as a partner. AVOID AT ALL COSTS!!!! more

This company is completely unprofessional and useless. I paid a ridiculous amount of money to have my products delivered and assembled. Instead of arriving on time they delivered the product late. When they came to assemble the product they broke one of the parts and didn't say anything. When we saw that they had broken the piece they took it back and then scheduled for re-assembly -- get this -- we waited 4 hours for them to come and they didn't come -- now -- 16 hours of waiting periods and 4 days later we are sitting in our apartment without the wardrobe assembled. THIS IS THE WORST COMPANY I HAVE EVER HAD PROVIDE ANY TYPE OF SERVICE. I would HIGHLY RECOMMEND GOING WITH THE OTHER SERVICE. I know these guys re at the IKEA counter and it's so tempting to just get everything done in ONE day -- but honestly -- unless your willing to spend a week of your life getting your parts delivered and assembled properly. I WOULD NEVER GO TO THIS COMPANY. Pros: located at ikea Cons: they are late, disorganized, break your things, don't show more