Uptown Music

I live in Keizer and have for most of my life, I usually look forward to supporting a community business but not one that doesn't supports the customer. I understand in business that in order to make money you need to sell your product and often lie by omission, but when a business man straight out lies to your face about a service they did or a product they sell that crosses the line. I own a guitar with a floyd rose locking mechanism system it was not set correctly so i took it into Uptown music to see what there "specialist" could do. The service cost me 70$ and my guitar a week at the store. ( I understand a small business can get overwhelmed and in order to make sure the job gets done right time is needed to make sure the service is done well and correctly) I got my guitar back and about a week later i noticed it kept going flat no matter how much i tuned it. I dealt with it for about two months before i said to myself " i didn't pay them to tune my guitar, i just want this guitar to work properly". I went in and told them what the problem " the tension was not set right and i'm having the same problem that i had before i paid the 70$ to fix it" and they immediately started making excuses i was a little put off and surprised by this. They told me what ever they could to not take responsibility they asked me if i have tuned my guitar if i stretched the strings have i replace them more them once, I told them yes, yes and yes. They continued to tell me that the floyd rose doesn't stay in tune. A complete lie anyone with computer access can figure that out. They are know to be the best bridge systems to help keep a tune. But that wasn't my problem the tension was not set correctly which is the job i paid them to do. I asked them how to do it so i could attempt to do it myself i was told i have to tighten this, loosen that, lubricate this, as to make it appear impossible. I went on the internet and learned it was a simple procedure and fixed it myself in about an 1hr. more

Uptown music recently moved to their new store in Keizer, and if you need any help with any instrument, lessons or repair this is the place to go. They have a great loan program for school aged kids, you make small monthly payments and can own the instrument at the end of your contract, or turn it in for a different instrument. They have all sort of instrument's, from drums, guitars, trombones, violins and more. The staff is so knowledgeable, and can answer any question, whether it be repair questions, or problems with a cord. They also have a great studio for lessons and you can also try out the instrument in the shop to see if you like it. A great place for all your musical needs! more

One of the biggest and best guitar and music outlets in the Salem/Keizer area. It has great selection and service, they do customization and have a lot of freebies. I've bought several guitars there, and if I ever had a problem they'd adjust things for free, and have great payment plans. Good store for the beginner to advanced musician. more