I took my nice wool coat here to be cleaned and my service was very sloppy. I was not told when to come pick my coat up before I left. I figured that because they put phone numbers on the tickets that they hang on the clothes, they would call me when it was ready. 2 days later I hadn't heard anything so I called and they said I can come get it at my convenience. I picked up the coat and went directly back home. When I took it out of the plastic, the belt that was in the belt loops was missing. I know that it was there when I dropped it off because I had never taken it out before. I called to see if they had set it aside somewhere and they said they would look and call back. They never called back and when I went back in person a few days later, they pretty much told me tough luck. When I asked for some type of compensation (very politely might I add), first, the employee that I was speaking with blatantly ignored me, and then 2 others told me it was not their fault because the person that filled out my ticket didn't write down the belt as an accessory. How this is not their fault, I have yet to understand. Even though I know it was, there was no way for me to prove that the belt was there when I dropped the coat off so I had to take the loss. I had also taken a white coat here before and when I got it back, it was still dirty. I tried to give them the benefit of knowing that this particular coat was pretty hard to clean, until I heard other stories and had my belt lost. Never again will I trust these people with things I cannot replace nor will I recommend them to anyone else because of the service
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