United Steel Products

Here's what 36Hamilton left out of the story. Customer made changes after job was started. These changes delayed the work and material which would have been repainted in the field was left to rust. At no time was the customer not aware of our installation procedure. We provided the customer with multiple solutions all of which were rejected. In the end we returned the customer their deposit in full. The BBB found we made a good faith effort to resolve complaint. more

I am a Coop board president at 36 Hamilton Avenue Corporation, a building of 116 shareholders on Staten Island, New York. USP was hired install 188 linear square footage of a decorative wrought iron fence, a deposit paid to USP. The contractual agreement signed on 7/7/2011 stated that installation of 188 linear square footage of decorative wrought iron fence paint process via 3 part electrostatic process. Additionally, we had hired a landscaper / masonry contractor to install pavers at the fence line. Both contractors met and were to work in conjunction with each other. The issues that surrounded USP negligence had also interfered with the timely installation of the masonry work for approx. a total of 2 weeks for USP to correct the initial issues.\r The first issue presented when two employees from USP were sent( one week later and promised) to install footings of concrete 24 inches in depth and insert fence posts. The employees whom never viewed the jobsite prior to installation were not supervised properly and were confused at where to begin. Subsequently I called Susan Hutter (SALES MANAGER) and Al (BOSS) Requesting supervision which USP begrudgingly complied. \r Second Issue approx. two days after installation, it was visible that the posts were not accurately spaced. This was due to the fact that the post for the gate of a fire exit was inadvertently left out and inserted after all other post were installed. USP responded again begrudgingly and approx. one week later three posts were removed and reinserted for a less obvious inaccurate spacing. \r The final Issue of poor workmanship as well as not following contractual agreement was after all the posts were installed as well as masonry work completed. It was obvious the fence posts were not lined up properly and multiple height variations. Using a level it was clear to see that the majority of posts were not level on all four sides. Additionally visible rusting on majority of posts and paint peeling were visible after two weeks of being installed. \r Subsequently after complaint to USP, a check for the deposit was returned. Thereafter AL (Boss) was summoned by my property manager to view the poor workmanship. Al (BOSS) responded and one week later revuiewd the jobsite and stated more