Never again with United Cab Services, driver M666.
On June 3 2012 I took a cab from DFW to Frisco. I asked the lady at the stand for an estimate and she said $60.
I gave the taxi driver the address, saw him bring it up in his TomTom, then the screen changed and he said he couldn't bring it up in his GPS but knows the direction.
I felt a red flag. I don't want him taking a longer route and I knew exactly where to go. I also have a GPS and could direct how to enter the address and I brought it up on my iPhone. He asked me if I know where I am going, I said yes.
The ride would otherwise be uneventful except for upon arrival, I saw the meter read $55, he pressed something and it jumped to $65.
I exited the Taxi with my bag, he also got out and as I handed him $60 dollars I asked him why the meter jumped so much at the end.
His body language and stare became aggressive and he said that was the final total and ""Give me my $65"". At least he didn't move toward me or I would be writing a police report instead of a review.
I've taken cabs in Seattle, Chicago, Denver, and Dallas -this has never happened.
Instead of moving toward him to hand $5 more, I slowly backed away, not leaving his stare. He said he'll call the police. By now I was to the door and he was at the curb and I quickly entered.
Once the door was shut I deadbolted it, set down my bag, and called United Cab (I had the Getting Around Town Taxi Guide from the airport).
I spoke to Jennifer, who informed me that rates quoted are an extimate, did not apologize for the cab drivers' behavior (only that she'll ""talk to him"").
I asked for the manager and Jennifer said that she is contact that registers complaints, but admitted that *she doesn't know how the meters work*, so she couldn't explain why the rate was adjusted by $10 at the end of the ride.
I asked again for the owner or manager, she said ""Isobe"" is the manager. I asked when I could call back and she said he is ""in and out of the office."" She didn't offer to have him call me.
By now I had spent an unsatisfactory 15 minutes on the phone and ended the conversation.
You have 17 Taxi company choices in Dallas.
Avoid United Cab.
Especially driver M666.
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