I went into unique nails with my mom and sister while visiting them in Albany. We called ahead to make sure they had openings for 3 mani-pedi's and they said they could get us in in about 20 minutes, we showed up and they could only get two us started, so I waited while my mom and sister got started, before their techs even got started on them, the lady came over and got me started and rushed through my pedicure, i was done while they were still getting thorough massages, then she took me over to do my manicure, she cut my cuticle and didnt give me lotion, scrub, or a massage on my hands and arms. when one of the other techs asked me to pay I complained that I didnt get a full manicure and should only be charged for my nails to be painted, and they argued with me that it was a full manicure, even though my mother and sister got a full one from their techs, which took 15 minutes more time, so I paid the full amount and will NEVER go back.
Another issue was that there was a lady that was sitting waiting to have her acrylics removed for over 45 minutes while they were doing our party.
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